Frequently Asked Questions
What is PARKGENE?
PARKGENE is the first global peer-to-peer parking service powered by
blockchain and decentralized payments. To make it very clear: PARKGENE
is the AirBNB for parking, over blockchain. PARKGENE connects people
that own parking spots with drivers who are looking to park.
Why do I want to list my spot with PARKGENE?
First,you can take advantage of the time your parking spot is unused and start making
money by renting it out. You make your city friendlier by creating
more parking spots in busy locations or in locations with limited parking options.
Finally, you are helping to cut down on vehicle emissions.
How can I start earning money with PARKGENE?
You can list your parking spot by registering for free at
https://booking.parkgene.io/ParkingSpots/Add, searching for your parking spot address and
providing all the information about the parking, including pricing and availability.
How do I list my spot with PARKGENE
You can list your parking spot with PARKGENE in three easy steps
Step 1. Log-in to the PARKGENE application using the many available
options. Create a parking spot listing by entering the spot address,
photos and other relevant information.
Step 2. Set the desirable pricing and the parking spot availability schedule for
your spot
Step 3. Complete your listing and make your parking spot available to drivers
using the PARKGNE app.
How much does it cost to list my spot?
Listing your spot is free, and always will be. PARKGENE charges a small
commission from the parking fee you earn.
Is it legal to rent-out my parking spot and make money from it?
You are responsible to review the zoning and
residential laws in your city, to find out whether or not they would prevent you
from listing your parking spot.
How much can I earn with PARKGENE?
The amount you can earn from your parking spot depends on its location,
availability and the pricing you’ve associated with your spot.
How do I get paid?
Immediately after the parking session, your payment is received via the
GENE Wallet. For more information on the GENE wallet, please visit
How do I know what to charge for my spot?
You want to make your parking spot competitive against the listings
in your area, or against the commercial parking offerings. You
can modify your pricing according to time of day, or on special
occasions in your area where the demand increases. The price you
choose is up to you.
Can I list multiple spots with PARKGENE?
If you own multiple parking spots, by all means! You have to be the
legal owner of these spots before you can list them.
How do I know if my city is covered by PARKGENE?
PARKGENE is the first global peer-to-peer parking service powered by
blockchain and decentralized payments.
If you list your spot, then your parking spot is automatically available
and your city is on the PARKGENE map!
What happens after I’ve listed my parking spot with PARKGENE?
When the PARKGENE service for drivers goes live, you will start
receiving booking requests which you can review and approve to start
making money from your parking spot.
Can I cancel my listing?
You can cancel your listing, 2 hours before the first pending booking.
How do I manage the logistics of my parking spot if there is no public access to it?
You can give access manually for the driver to enter and exit.
PARKGENE will offer many automation solutions in the near future to parking
owners, so please stay tuned.
Do I need to pay tax for the money I earn with PARKGENE?
Payments between peer-to-peer parking participants are made through the
GENE token which is a utility token (digital asset), and not a monetary
instrument (currency). Buyer and seller exchange services for digital
assets and any potential tax obligations are subject to your local tax
regulations. You need to check with your country’s tax regulation for
cryptocurrency income.
What commission of my parking spot listing does PARKGENE get?
We charge a small commission to help extend the service, bring more
demand to your spot, and help improve the PARKGENE universe with more
products and services.
What happens if the driver does not leave my spot?
If the driver does not leave your spot after the booking ends, you have
the following options: you can contact the driver through the
information he has provided. Hopefully this will help resolve the issue.
What is the GENE Wallet?
The GENE Wallet is the PARKGENE multicurrency wallet which can hold GENE
tokens, other cryptocurrencies like Bitcoin and Ethereum, and many other
cryptocurrencies and tokens. For more information please visit
I’m concerned about security
All drivers are verified and peer reviewed.
The security of payments are handled through the GENE Wallet and are completely secure.
The public cannot see your contact details, unless they are drivers who have
completed a booking.
What happens if a driver damages my spot?
Your use of PARKGENE is conditional of acceptance of the PARKGENE terms
of service.
How can I make the most of my parking spot?
Your parking spot is peer reviewed and driver satisfaction will help
drive more business to your spot. You can also proactively modify your pricing
depending on future increased demand, for example, if there are events in your area.
Do I need to own the spot I’m listing?
The spot listed needs to be listed by the spot owner. You should not
list public spots, or community parking spots.
What does Street Park and Car Park stand for?
“Street Park” refers to On Street Parking spots. It can be found on the home screen of the App in Blue Color. Once you click this you will be able to park at On Street spot by paying the relevant fee.
“Car Park” refers to Off Street Parking spots. It can be found on the home screen of the App in Green Color. Once you click this you will be able to book your parking Spot at an Off Street Parking.
What does the search box on the home screen do?
You can type the address of your destination to ask PARKGENE to provide you with the closest Parking Spots available
What do the different colors of pins mean?
The BLUE pins are the On-Street Spots. Usually you will also see a blue line on the pavement to show where you can park On-Street. They are also referred as STREET PARKS.
The GREEN pins are the Off-Street Spots. They are also referred as CAR PARKS.
The GREY pins are parking spots which they are not available at the time
Why do I see pins that have a purple phone sign?
These pins relate to Parking Spots that support the Call2Book service. By choosing these spots you will be able to be connected securely over the phone to speak with the Parking Operator to book your parking spot.
Why do I see pins that have a yellow dollar sign?
These pins relate to Parking Spots that are bookable through PARKGURU. By choosing these spots you will be able to book your parking and pay with PARKGENE. Payment methods include Credit Cards, Cash, GENEs(PARKGENE’s virthual currency) and other cryptocurrencies.
What is the radius of search?
The default value of radius is 500m. You can change this through the settings found in the App menu.
What happens when I book a parking spot?
You will receive a parking confirmation QR Code as well as a notification through email.
At the same time the Parking Operator will receive your booking and will wait for you to drive in.
You can access the park booking from the history tab found in the menu. You can use the QR Code to show that you have booked.
If I pay for a booking with a credit card when do you withdraw the money?
When you pay with a credit card we request authorization from your Bank and we withdraw the money 2 hours before your parking session starts.
Within this period you can cancel the booking and your card will not be charged.
Can I cancel a booking if I have paid with credit card?
Yes you can anytime before 2 hours ahead of your booking.
Its reasonable to commit to a payment 2 hours before your parking starts as the Parking Operator has reserved this space for you and probably refused another customer.
If you do not show up and you have paid with your credit card this will be considered as a “NO SHOW” event and your credit card will be charged. Not showing up is not effecting your profile.
If you do not show up and request for a chargeback before contacting us then this will result in a breach of our Terms of Service and your account will be locked.
Can I cancel a booking if I have chosen to pay with cash?
Yes you can anytime before half an hour ahead of your booking.
It’s reasonable to commit to a payment half an hour before your parking starts, as the Parking Operator has reserved this space for you and probably refused another customer.
If you do not show up and you have chosen to pay in cash this will be considered as a “NO SHOW” event and your credit card will be charged in case you have authorized one with PARKGURU. In case you haven’t authorized a credit card then you will have to pay for the parking spot by contacting us.
In any case you will not be able to make new bookings before paying for the parking spot which you did not show up. You will have 1 week to pay for this parking spot. If you do not pay within a week this will result in a breach of our Terms of Service and your account will be locked.
What happens if I leave earlier from the Parking Spot
You can leave any time you like.
It’s reasonable to commit to a payment for your parking spot duration as the Parking Operator has reserved this space for you and probably refused another customer.
Your charge for the Parking Spot will be in full based on the duration you have initially requested.
What happens if I leave later from the parking spot?
You can leave any time you like.
You will be notified 15 minutes earlier to your expected departure. If you want you can extend your parking session and benefit from the same discount. If you do not extend through PARKGURU at your exit you will have to pay for the additional time you occupied the space based on the pricing catalog of the Parking Spot.
Is the rate I see per hour?
Yes, and we keep it that way to help your comparisons.
In case you wish to book for more or less than, let’s say, one hour, press the “Find Parking Cost” at the bottom of your screen, adjust the duration of your stay (among others) and ParkGuru will calculate your accurate cost.
Can I drive to the garage and get the same rate I saw on PARKGURU
Nope (99%) ! ParkGuru prices couldn’t be beaten. Our volume agreements with the owners are settled on your behalf.
Is monthly parking available?
Definitely yes. You can get the monthly charges by defining a stay for a month.
Once I book, is my spot guaranteed?
YES 100%
Despite that the venue’s availability is continuously updated, based on our Terms of Service the Parking Operator will have to offer you the booked Parking Spot anyway.
If something goes wrong you can report it to us.
Is my vehicle oversized?
When you register your vehicle with PARKGURU please select the correct type.
This will allow us to offer you Parking Spots that can accept your vehicle.
What do the prices on the map and list mean?
In order to make prices comparable the standard search options we use are the following:
a. Booking now,
b. One hour stay,
c. No oversized car,
d. No additional services (e.g. washing, etc.)
Why does PARKGURU require my license plate number?
Your plate number is the only way the venue can accept/ confirm/ assure your booking.
How can I change my license plate number, and what if I'm driving a rental car?
PARKGURU allows you to use as many cars as you like, provided that:
a) their plate numbers are declared in the app and
b) the right plate number is selected when booking.
What if we want to park multiple vehicles?
Easy,
a) Assure that their plate numbers are declared in the app and if any is missing, enter it
b) Book for each one separately while choosing, via “Find parking cost”, the right plate number for each one!
That’s why PARKGURU is considered as the most flexible parking system.
